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What is the Hampton Remodeling Company?

• We are a custom remodeling company dedicated to service and quality and prides itself on keeping our clients informed and work area clean and safe.

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What services do we provide?

What do we do?

additions	floors	sheetrock
barns	framing	sill replacement
baths	insulation	siding
beams	kitchens	skylights
closets	moldings	stairs
countertops	handi man projects	sun rooms
decks	porches	trim
design	rec-rooms	walls
doors	renovations	windows
fences	rooms

What don't we do?

We don't build houses.	We don't do mill work.
We don't make moldings.	We don't build furniture.

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What is the process from start to finish?

• Appointments are scheduled on Mondays and there is a $20.00 flat quote fee for new clients. The quote fee is waved for past clients.
• Customer information is entered into our database where all activities are recorded.
• An appointment confirmation letter along with a brochure and customer reference list is sent out by mail, unless time does not permit.
• All quotations are in writing: following the initial contact the customer receives it within two weeks 95% of the time. In an attempt to assist the customer, we will give a cost range over the phone if it is appropriate.
• Large (dollar volume) quoted projects such as garages, additions, kitchens, baths and others are compared against the industry standards and historical data as a double check.
• Once the deposit and signed contract are received, the customer is contacted and the job is scheduled.
• When the job starts, the customer is kept informed as to who is coming and what time to expect them. Our track record is that we are where we say we will be, within 15 minutes of the scheduled time.
• Approximately two weeks following project completion we send out an evaluation questionnaire in a self-addressed stamped envelope to monitor customer satisfaction.

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How quality is controlled for you?

• We do the work. We do not contract with a customer and then sub the job out to other companies to do the carpentry work. This policy has kept our gross sales down but keeps us in control of the overall quality.
• We have developed a relationship with our electrician, plumber, painter, suppliers, and others. These relationships, once established, are essential to the assurance of quality through good communications and expectations.
• If a project is strictly a plumbing, electrical project, etc., we will put the customer directly in contact with the specific trades people rather than create a middle man which will only incur higher cost.

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How are we doing?
Quality

• We have yet to receive a list of repairs known as a punch list from our clients.
• Building officials are recommending us.
• Call backs are virtually non-existent.
• 53% of our projects are from past customers.
• 35% of our projects are from referrals.

Goals

• To keep our clients informed so they understand the process and can rely on knowing what is happening and when.
• To make the process the least disruptive as possible.
• To leave the project as clean or cleaner then when we came.

Mission Statement

• Customer satisfaction is our mission.

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What makes us different?

• All proposals are in writing.
• All contracts spell out the payment schedule.
• Dedication to customer service.
• We strive to keep the client informed regarding the schedule.
• We use only proven subcontractors.
• We pride ourselves on keeping the work site clean and neat.
• We ask for our clients to rate us at the end of each job.
• We return calls in a very timely manner.
• We stand behind our work well beyond the 1-year standard warrantee period.
• We have a very good reputation with the local building departments.
• Our employees are committed to your satisfaction.